TechFix IT Solutions
Your Local IT & Web Experts • Newcastle, NSW
Newcastle, NSW — Serving Hunter Valley & Central Coast

Enterprise IT & Web,
Done Right.

From fixing your laptop to migrating your Microsoft 365 tenant, building your website or securing your network — one local expert, no middleman, no jargon.

★★★★★ Trusted by Newcastle locals | M365 • Azure • SonicWALL • Veeam • Web Dev
Same-day response
Remote & on-site
No fix, no fee
Plain English always
Website development
Newcastle-based
What I Do
Every IT & Web challenge, handled.

From home users to enterprise businesses — select your situation below.

PC
Computer & Laptop Repair
  • Speed up & tune slow computers
  • Virus & malware removal
  • Hardware upgrades & repairs
  • Windows 10/11 & Mac OS support
WiFi
Wi-Fi & Internet Issues
  • Drop-outs & dead zone fixes
  • Router setup & configuration
  • DHCP & DNS troubleshooting
  • Internet speed optimisation
SEC
Virus & Security
  • Complete virus & malware removal
  • Antivirus setup & configuration
  • Security health check
  • Safe browsing setup
MOB
Phone & Tablet Setup
  • iOS & Android setup & support
  • Data transfer & migration
  • Email & app configuration
  • Screen & performance issues
BCK
Backup & Cloud
  • Automatic backup setup
  • Cloud storage configuration
  • Data recovery services
  • Photo & file protection
WEB
Website Setup & Help
  • Simple website creation
  • Domain & hosting setup
  • Email account configuration
  • Google Business Profile setup
365
Microsoft 365 Setup & Admin
  • M365 tenant setup & configuration
  • Exchange Online & Teams admin
  • SharePoint & OneDrive setup
  • User licensing & management
MIG
Email Migration
  • On-prem Exchange to M365
  • Hosted mailbox to M365
  • Google Workspace migration
  • Zero data loss guaranteed
NET
Network & Firewall
  • SonicWALL & Fortinet setup
  • IPsec & client VPN config
  • DHCP, DNS & routing
  • Wi-Fi infrastructure design
SEC
Security & Compliance
  • Microsoft Defender deployment
  • Intune / MDM administration
  • Conditional access policies
  • MFA & SSO setup
BCK
Backup & Recovery
  • Veeam & Commvault setup
  • Azure & AWS cloud backup
  • Symantec Backup Exec
  • Recovery testing & DR planning
WEB
Business Website Development
  • Professional business websites
  • Mobile-responsive design
  • SEO optimisation included
  • Enquiry forms & integrations
EXC
Exchange to M365 Migration
  • Hybrid & cutover migrations
  • Mailbox, calendar & contacts
  • Mail flow & DNS cutover
  • Post-migration support
SRV
Server Management
  • HP ProLiant & Dell servers
  • Windows Server 2016/2019/2022
  • Server builds & migrations
  • Patch & update management
VM
Virtualisation
  • Hyper-V environment setup
  • VMware administration
  • VirtualBox management
  • VM migration & cloning
SQL
SQL & Storage
  • SQL database administration
  • HP MSA 2050 & 1050 SAN
  • Storage provisioning
  • Performance tuning
ITSM
ITSM & Helpdesk
  • ServiceNow administration
  • Cherwell & IT Service Desk
  • Workflow & process setup
  • Integration & automation
ID
Identity & Access Management
  • Active Directory (on-prem & Azure)
  • Microsoft Entra admin
  • Group Policy management
  • User provisioning & SSO
BIZ
Business Website
  • Professional multi-page website
  • Mobile-responsive design
  • Services, about & contact pages
  • Enquiry form setup
HOST
Hosting & Domain Setup
  • Domain registration & transfer
  • Web hosting setup & config
  • SSL certificate installation
  • Business email setup
LAND
Landing Pages & Flyers
  • Single-page campaign sites
  • Digital marketing flyers
  • Facebook & social media assets
  • Google Ads landing pages
MAINT
Website Maintenance
  • Content updates & edits
  • Security patches & updates
  • Performance monitoring
  • Monthly maintenance plans
INT
IT + Web Bundle
  • Website + business email setup
  • M365 + website integration
  • One provider for IT & web
  • Custom bundle pricing available
🤖
🤝 Delivered in Partnership
Elevate Your Customer Experience with AI
TechFix IT Solutions brings you enterprise-grade AI solutions in collaboration with specialist partners. One point of contact for your entire technology stack: IT infrastructure, web, and AI — all coordinated by us.
🌐 AI Strategy Partner
Digital transformation & AI strategy
🤖 AI Platform Partner
Personalised experiences & chatbot platform
🌟
Personalised Customer Experiences

Enterprise AI platform built to deliver deeply personalised interactions across every touchpoint of your customer journey.

  • AI-driven product & content recommendations
  • Personalised email, SMS & messaging campaigns
  • Real-time customer behaviour analytics
  • Dynamic website personalisation per visitor
  • Loyalty & retention automation workflows
  • Omnichannel personalisation (web, mobile, email)
💬
AI Chatbots & Virtual Assistants

Deploy intelligent conversational AI on your website or internal systems — available 24/7, fully branded to your business.

  • Custom chatbots built & trained for your business
  • 24/7 automated customer support & FAQs
  • Lead capture, qualification & booking bots
  • Seamless handoff to a live agent when needed
  • Multi-language support
  • Integration with CRM, helpdesk & email systems
📊
AI Business Automation

Eliminate repetitive manual work and streamline operations with intelligent automation.

  • Workflow & process automation
  • Intelligent document processing & data extraction
  • Smart reporting & live business dashboards
  • CRM, ERP & third-party system integrations
  • Automated follow-up & notification workflows
  • Reduces admin overhead & human error
🎯
AI Strategy & Consulting

Not sure where to start with AI? We identify the highest-value AI opportunities in your business and manage the rollout end to end.

  • AI readiness assessment for your business
  • Identify quick wins vs longer-term AI projects
  • Custom AI roadmap & implementation plan
  • Staff training & change management support
  • Ongoing optimisation & performance review
  • ROI tracking & reporting
Skills & Tools
Full-stack expertise, proven.

Enterprise experience across every major platform — plus web development.

Cloud & Microsoft 365

Microsoft EntraExchange OnlineIntune / MDMMicrosoft DefenderSharePointTeamsAzureAWSGoogle Workspace

Identity & Security

Active DirectoryAzure AD / EntraGroup PolicyConditional AccessMFA / SSO

Networking & Firewall

SonicWALLFortinetCheckpointIPsec VPNDHCPDNSWiresharkPuTTY

Servers & Virtualisation

HP ProLiantDell ServersHyper-VVMwareVirtualBoxWin Server 2016–2022

Backup & Storage

VeeamCommvaultSymantec Backup ExecAzure BackupAWS BackupHP MSA 2050HP MSA 1050

Remote & ITSM

ConnectWiseTeamViewerLogMeInAnyDeskServiceNowCherwellIT Service Desk

🌐 Web Development

HTML / CSSJavaScriptResponsive DesignHostingerWordPressGoogle AnalyticsBusiness EmailDomain & Hosting

Operating Systems

Windows 10/11Windows ServerMac OS XiOSAndroid
The Process
Simple from start to finish.

Whether it's IT support or a new website — here's how it works.

01

Send an Enquiry

Describe your issue or project — technical or plain English. I reply the same day.

02

I Diagnose or Scope

Remote session, on-site visit, or a discovery call. I explain what's needed before I do anything.

03

Fixed or Built

IT issue resolved or website delivered. No fix, no fee for IT. Fixed-price quotes for web projects.

04

Ongoing Support

Monthly IT plan or website maintenance — I'm here for the long run, not just a one-off call.

Pricing
Honest pricing. No surprises.

Enterprise expertise and professional web development — without the big agency price tag.

One-off IT Job

$99 / visit

One problem, sorted. Remote or on-site.

  • Up to 1.5 hrs included
  • Remote or on-site
  • No fix, no fee
  • Newcastle metro area
Book Now
Most Popular

Tech Peace of Mind

$49 / month

Monthly IT support plan — priority access, always.

  • 1 remote session per month
  • Priority same-day response
  • Security health check
  • First month free to start
Start Free Month

Website Development

POA

Professional websites built and delivered.

  • Business websites from scratch
  • SEO & Google setup included
  • Mobile-responsive design
  • Fixed-price per project
Get a Quote

Enterprise & Projects

POA

M365 migrations, infrastructure, network builds.

  • Exchange & M365 migrations
  • Azure & server deployments
  • Network & security builds
  • Quoted per project scope
Request a Quote
About
Local. Honest. Actually helpful.

TechFix IT Solutions is a local, independent IT and web development service based in Newcastle, NSW.

Based in Newcastle, NSW

When you contact us, you speak to a real local — not a call centre. Serving Newcastle, Lake Macquarie, Maitland, Central Coast and the Hunter Valley.

The No-Jargon Promise

Everything is explained in plain English. If we ever use IT jargon without explaining it first, your fix is on us. That's a genuine promise — not a marketing line.

Enterprise Experience, Freelance Pricing

Years of hands-on experience with Microsoft 365, Azure, Hyper-V, SonicWALL, ServiceNow and enterprise server environments — now available to you without the MSP markup.

IT & Web Under One Roof

Need a website and your IT sorted? We handle both — no need to deal with a separate agency and IT provider. One point of contact for everything tech in your business.

Get in Touch
Ready to get your tech sorted?

IT support or a new website — fill in the form and I'll get back to you the same day.

Or email directly: techsupport@techfixitsolutions.com.au  |  techfixitsolutions.com.au

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